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Protective Packaging Option
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This option protects your items from shipping damage using reinforced packaging and insurance. The cost of using this option is $11.99 per order. It’s available at the time of check out as a drop down selection box. We must charge this much to cover our costs because the weight of the reinforcement raises the weight of the order enough that we are required to use the more expensive Priority or Parcel rates. Which items/situations need this? Items that are 48in or longer in purchase quantities of 3 or less AND have any dimension in the cross section area of 1in or less.
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Payment Information
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Secured SSL Payment is done through the Paypal website by popular credit card or your Paypal account at the end of Checking out. Please pay immediately after purchasing as this simplifies the payment tracking process and will result in you receiving your item several days sooner. We handle some orders, such as bulk or distributor orders, over the phone.
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Estimated Shipping Costs
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Estimated shipping costs can be seen by adding the item to the shopping cart. Then go to your shopping cart and click on "Estimated Shipping".
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Shipping
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90% of our orders are standard stock items are shipped the same day if placed by 3pm Eastern time unless noted otherwise. We are hit about 97% in getting our shipments out by next business day If your delivery date is critical please contact us before ordering. Most items over $20 have shipping numbers. We have multiple shipping centers and will ship from the closest one whenever possible. We cannot cancel an order once it has shipped and must be processed through return and refund process. Some items weighing less than 13oz may ship by stamped first class mail and will show no tracking information.
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Issue Resolution
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The fastest and best way to resolve an issue is to contact us directly by email or phone (six, seven, eight,)-(two, zero, zero)-(zero, eight, six, two). Do not open a Paypal case as it creates extra labor for us and can delay the resolution process by up to 30 days. Once a case is opened they draft the full purchase price of the item from our account and do not restore it for up to 30 days after the case is closed. This increases our product costs and lowers our customer service to you and future customers. Only open a case if you can-not resolve the issue by contacting us first.
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Send Us Your Pictures
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We love to see the creative projects of our customers. Please send us your pictures and we will upload them to our web pages to help inspire other creative individuals. If you are making something to sell as your profession please let us know and we will help promote your product in our newsletters and photo galleries.
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